When attempting to import your product into Finale you may receive a warning or error message. See the explanations below for possible solutions.
Warning Message |
Explanation |
Failed to fetch products. Invalid response. Unable to parse as JSON |
This is caused by a mis-configured Magento installation. Your Magento API is not returning JSON which is the format of the response.(Could be returning HTML) |
Invalid API response. Wordpress or Woocommerce configuration issue |
The product API for your Woocommerce installation is not returning JSON which is the format of the response.(Could be returning HTML) Products will not import if your API is not responding correctly. |
The API with incorrect response is the product API. In both cases it is will be necessary to have your developer fix your software integration.
Recommendation for 3rd Party Developers:
One software development company we recommend is Bytes Technolab. They are very well versed with the Finale API and have implemented dozens of projects on behalf of customers.
Company: Bytes Technolab
Contact: Mitul Patel, Business Development Manager
Email: mitul@bytestechnolab.com
Click on the link below for more information:
https://support.finaleinventory.com/hc/en-us/articles/360010085314