FIVA is the Finale Inventory Virtual Assistant, a repository of Finale information. Use it as your first go-to helper for any questions or guidance.

FIVA is powered by ChatGPT, drawing on our knowledge base and internal resources.

Using FIVA

FIVA is located in the bottom right corner of your Finale application. All you need to do is click the chat icon to initiate a conversation, then ask any question you can think of. FIVA is capable of thorough, multi-step answers, suggestions of related topics and, as a last resort, can also submit a support ticket on your behalf for a Finale team member to help you out directly.

Limits to FIVA

FIVA can answer essentially any question about functionality, capability or workflows. FIVA can also do advanced functions like create a conditional formatting formula to use on a view screen based on any number of criteria you give it, create a report filter, or describe in-depth workflows like Reordering and Replenishment. FIVA can also help troubleshoot problems.

FIVA, however, does not have the ability or authority to make changes to your account, update or provide billing details or change subscription plan details. For these admin-level needs, please contact Finale Support.

Disabling FIVA

To disable FIVA on an account, please contact Finale Support.