1) Why Is Finale Transitioning My Existing Subscription Plan to a New Plan?
First and foremost, thank you for being a long-time, loyal customer. Over the past few months, we’ve carefully reviewed our pricing structure and determined that an adjustment is necessary. We want to be fully transparent about why we’re making this change.
Our mission has always been to deliver robust, reliable inventory management backed by exceptional service. We take pride in the quality, innovation, and expertise we bring to our customers every day.
To uphold that commitment, we must account for rising operational costs while continuing to invest in the skilled team members who support you. This pricing update ensures that we can keep improving the software you rely on while maintaining the high level of service you’ve come to expect.
Most importantly, it allows us to strengthen the areas our customers value most:
Responsive support — We pride ourselves on not just answering, but resolving your concerns promptly via phone, Zoom, email, and our newly launched AI-assisted tools.
Hands-on account guidance — Our world-class team doesn’t just point you to resources; we roll up our sleeves to work alongside you. Whether it’s reporting, setup, or solving complex workflows, we treat your challenges as if they were our own—bringing deep expertise and a commitment to getting it right.
Continuous product improvements — keeping pace with your growth. Our next major release will include an integrated shipping module that enables label printing directly in Finale—removing the need for third-party shipping software. We’re also adding advanced automation rules to streamline order management and reduce manual work.
We understand that any pricing change may raise concerns, and we want to make sure you know that this decision was made with careful consideration. Our commitment remains the same: to deliver exceptional value for your investment in Finale Inventory. We’re confident that the enhancements we have planned will make these adjustments worthwhile.
In order to accomplish this goal, customers who have subscribed to our legacy plans will be transitioning to the equivalent plan on (1) Oct 1st, 2025, for customers on monthly paid plans and (2) the annual cycle date for customers on annual plans.
This transition ensures that we can continue delivering the top-tier support, innovation, and reliability that all Finale Inventory customers—both new and long-standing—deserve and expect.
2) Where Can I Find My Existing Plan, and What I'm Currently Paying Today?
You can view your account details anytime by going to Application Settings > Billing in your Finale Inventory account. There, you’ll find your past invoices, current account status, and the name and rate of your active plan.
3) Where Can I Find the Current Plan Pricing and Specifications?
All of the current plans we offer can be found here. We also detail exactly what each plan offers so you can quickly identify which plan will correspond to you once your account is transitioned on Oct 1st, 2025.
In addition, we’ll be reaching out directly to every account with advance notice, confirming the specific plan you’ll be moved to.
4) What Plans Are Being Impacted?
All plans will be impacted. Specific details regarding pricing will be found in the email correspondence sent to the account owner(s).
5) the Name of My Plan Is Different from the Current Plan Names, What Does My Existing Plan Correspond To?
With the exception of the "Custom" plans, the name of your new plans will start with the year '2023'
Some common account transitions will be:
2023 Bronze -> 2025 Bronze
2023 Silver -> 2025 Silver
2023 Gold -> 2025 Gold
2023 Platinum -> 2025 Platinum
The email correspondence will have the equivalent account you will be transitioning to. Our current pricing structure bases the plan on several criteria, such as:
User count
Monthly order volume
Number of Integrations
Number of products
API usage
If your plan does not have "2021" in the name, it will be transitioning as well.
5) Outside the Price of the Respective Plans, Are There Any Differences Between the New and Legacy Plans?
The user count, monthly order volume, and integration count will be the same for each corresponding plan.
Additionally, the monthly overage charges are being updated.
For Starter, Bronze, and Silver plans, self-fulfilled orders over the plan limit will be billed at $0.12 per order.
For Gold plans and above, self-fulfilled overage will be billed at $0.08 per order.
For FBA orders, there is no change—the overage rate will remain $0.02 per order across all plans.
6) When Will This Transition Take Effect?
For monthly customers, the new pricing will take effect on October 1, 2025, and will appear on your next billing cycle date.
Example: if your billing date is the 15th of each month, your first invoice at the new rate will be on October 15, 2025.
For annual customers, the updated pricing will apply at your next renewal.
Example: if your current annual term ends on April 1, 2026, the renewal period of April 2, 2026 – April 1, 2027 will reflect the new rates.
To ease the transition, customers who began their subscription in 2025 will not see any price changes until April 1, 2026.
7) I Have an Annual Plan That Ends After November 1st, 2025. How Will I Be Affected?
The transition to the current plan pricing will be reflected at the end of your current billing period. For example, if the annual plan renews on Nov 1, the Nov 1 renewal charge will show the current plan pricing.
9) What Is the Cost to Add an Additional User or Integration to a Paid Plan?
Adding an additional user or integration to an existing plan will cost $72/mo or $720/yr.
8) Finale Inventory Is No Longer Viable for My Business at the Higher-priced Plans. How Do I Cancel My Account?
While we are priced extremely competitively, we understand that Finale Inventory may not be affordable for certain customers.
If you would like to terminate your account, first export any data you'd like to retain, and then please email us at service@finaleinventory.com.
10) I Still Have Questions That Weren't Answered. Who Do I Contact?
Please contact us at service@finaleinventory.com, and we will follow up with you as soon as possible..