Understanding Scanner Sync Errors

When transactions encounter an error during a scanner sync in Finale Inventory, it means that some data from the scanner could not be successfully uploaded or processed. This can occur due to:

• Network connectivity issues

• Conflicting data

• Incorrect or incomplete scanned information

Common Causes of Sync Errors

Duplicate Picking Operations

Errors often occur when the scanner tries to sync details of a Picking operation, but the server reports that the order has already been Packed.

• This can happen if two users attempt to process the same order on separate scanners.

Lost Network During Packing

Another scenario occurs when:

1. The scanner successfully syncs and packs orders.

2. The scanner loses network communication while the server confirms the packed status.

3. On the next sync, the scanner attempts to pack the same orders again, resulting in an error.

Steps to Resolve Sync Errors

1. Review the error messages

   • Check the scanner or Finale Inventory for specific error messages.

   • On the scanner, tap “Details” to see which entries are causing errors.

   • If needed, reopen or delete the operation to correct the error.

2. Check your network connection

   • Ensure the scanner has a stable internet connection before syncing again.

   • Note: Don’t worry if you lose connection temporarily — losing network doesn’t mean you’ve lost your work on the scanner. Once the connection is restored, you can sync, and the scanner will upload all transactions automatically. No need to redo picking or packing unless an error message specifically indicates so.

3. Retry the sync

   • After resolving the issues, attempt to sync the scanner again.

Reopening Operations from the Scanner

When to use:

• If an operation was accidentally closed or packed before it was completed.

• Useful when you need to re-process or correct a transaction.

How to do it:

1. Navigate to 11. Reopen Operation from the main menu.

2. Select the operation that needs correction.

3. Make any necessary corrections and sync again.

Deleting Operations from the Scanner

When to use:

• If error transactions remain on the scanner after they have successfully synced or if they are duplicates.

How to do it safely:

1. Only delete after syncing all other transactions to avoid data loss.

2. Navigate to 12. Delete Operations from the main menu.

3. Select One if only one transaction needs to be deleted or All if all error transactions should be removed.

4. Once deleted, the scanner will no longer show the error transactions and can be synced normally.

Tip: Always double-check that all valid transactions have synced before deleting operations to prevent losing unsynced data.

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