This article describes how shipping insurance works in Finale. Carriers typically include basic coverage with a shipment, and you can add additional insurance to an order when you want to insure more than that default amount. By default, Finale Shipping through ShipRush displays an option for shipping insurance using ShipRush Total Shipping Protection. This coverage is provided by the insurance technology partner XCover.com (CoverGenius).
When ShipRush Total Shipping Protection is not applicable, carrier insurance is available instead.
For more information about XCover.com, see ShipRush Total Shipping Protection in the ShipRush documentation.
Insured Amount and Declared Value
In Finale, you set the insurance amount in the Insured amount field, set for each shipment package. In ShipRush, the corresponding field is called Declared value. These fields represent the same concept for insurance purposes.
Insurance coverage is based on this value. You set the insured amount in Finale when you create labels. ShipRush receives the value, and the carrier or insurer applies coverage based on that amount.
The following screenshot shows a shipment package with an insured amount:
Carrier Defaults and Total Shipping Protection
If you do not set an additional insured amount, your shipment uses the carrier's default coverage. That default is usually around $100, though it can vary by carrier and service or agreements you may have with carriers. If you specify an insured amount, insurance is added to the rate price.
By default, XCover is the partnering insurer for shipments that originate in the United States and go to destinations in the United States or other countries. If a package originates outside the United States, any declared insured amount is handled by the carrier instead.
Note: To avoid extra shipping costs, don't set an insured amount below your carrier's basic coverage.
If you want insurance above the carrier default but do not want to use XCover, contact Finale Support or a ShipRush representative for guidance on available options.
Insurance Payment
Insurance is paid through the carrier rate price. Two insurance scenarios exist:
When using ShipRush Total Shipping Protection, the insurance price is added to the price of the rate returned by the carrier.
When using carrier insurance, the insurance price is included in the price of the rate returned by the carrier.
Order-Level Insurance Settings
You can set insurance for an order in the Insured value option column of the Sales Orders list. The column offers two options:
Total value: The insured amount is set to the total value of the order.
Carrier default: The insured amount stays empty, and the label uses the default coverage of the selected carrier service.
Finale uses this setting to initialize insured amounts when it creates shipment packages for the order or fulfillments.
Insured Amount Validation
A shipment can contain only a part of an order or fulfillment. If you add additional packages to a shipment, Finale validates the total insured amount against the total shipment value and displays the differences so you can adjust them.
